Sr. IT Systems Administrator (Remote)
Overview
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The CrowdStrike IT Service Desk Team (ITSD) is seeking a Sr. IT Systems Administrator to join our global team. As a critical component of CrowdStrike's global operations, the ITSD plays a key role in ensuring seamless daily operations for employees worldwide. In this position, you will provide hands-on technical support to our internal users while driving meaningful improvements to our systems, service delivery, and operational processes.
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, learning new technologies and processes, solving difficult problems, creating novel solutions and thinking well on their feet.
What You'll Do:
Serve as an escalation point for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
Act as both a technical and interpersonal mentor for other IT Service Desk members
Responsible for acting as the Incident Manager for high priority internal IT incidents and escalations
Collaborate with cross functional team members and subject matter experts when working on service requests, projects, and new initiatives
Focus on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems
Act as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
Maintain advanced knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations
Manage CrowdStrike endpoints via SCCM, Jamf, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
Ability to support employees, teams, and technology systems in CrowdStrike office locations, as needed
What You'll Need:
Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests
Collaborate and coordinate with members of other CrowdStrike teams to track, isolate and resolve technical issues
Strong customer service focus across all user interactions, including Executive level engagement
Ability to consider the impact and consequences of recommendations beyond the immediate situation, team, or region
Ability to explain complex technical concepts and information to non-technical internal customers
Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Advanced knowledge of Mac, Windows, and Linux OS technology concepts and best practices with Intermediate knowledge of Active Directory management
Solid understanding of security best practices, worst practices, concepts and real-world applications
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.