Overview
About the Role
The A/V Lead Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.
What You'll Do
Event and Meeting support
Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control).
Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.
Experience supporting C-Suite level executives, working comfortably to provide audio/mic support
Conferencing & Room Support
Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies
Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
Perform fleet-wide room certification and readiness checks.
Maintaining Conference Room systems, ensuring Firmware and software currency is updated.
Frequent Conference room testing and functionality checks.
Incident Response, Ticketing & Service Management
Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).
Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.
Who You Are
Required
3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support or equivalent experience.
Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
Demonstrated ability to communicate clearly and professionally with customers and senior stakeholders, including C-suite executives, and to adapt communication to different audiences.
Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals.
Strong documentation and communication skills.
Preferred
Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
Experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)
Able to take initiative, seek out information, and work effectively both independently and collaboratively. Comfortable managing changing priorities and communicating closely with colleagues in a deadline-driven environment.