Ambulatory Application Analyst III
Overview
Position Overview
UHS is seeking an Ambulatory Application Analyst III to support and optimize clinical and business applications that are critical to the delivery of high-quality patient care and operational excellence. The Applications Analyst III is accountable for production support, maintaining the high availability and performance of supported systems, leading and participating in technology projects, driving process improvement initiatives, ensuring quality assurance standards, and promoting exceptional customer satisfaction. This role serves as a key technical resource, collaborating with stakeholders to identify opportunities for system enhancements, workflow optimization, and operational efficiency.
In addition, the Ambulatory Application Analyst III will evaluate departmental policies and procedures, recommend innovative solutions, and provide strategic guidance to leadership to support organizational goals. As part of UHS's IT retention and professional development strategy, this advanced-level position offers experienced analysts a defined career path and opportunity to further expand their technical expertise, leadership capabilities, and overall contribution within the Information Technology organization.
Work Locations:
Phelps Hall, UHS Binghamton General Campus, Binghamton, NY
There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$37.00 - $55.50 per hour, depending on experience
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Job Responsibilities
Serve as a Subject Matter Expert (SME) for multiple ambulatory and EHR applications, providing advanced support, troubleshooting, and workflow guidance across integrated systems and modules.
Independently manage complex support tickets, enhancements, and project workstreams, ensuring timely resolution and successful delivery across multiple Epic modules and related applications.
Analyze, interpret, and present complex technical and operational information to leadership, stakeholders, and end users, translating system functionality into clear, actionable recommendations.
Lead cross-functional problem-solving efforts involving multiple Information Services pillars, functional areas, security considerations, and hardware dependencies to achieve effective solutions.
Collaborate with Build and Planning teams to scope projects, evaluate enhancement requests, define requirements, and recommend system design solutions that align with organizational objectives.
Develop and promote best practices for integrated application design, configuration, and support, ensuring consistency, scalability, and adherence to regulatory and organizational standards.
Provide strategic consultation and solution recommendations by evaluating multiple options, identifying risks and benefits, and presenting well-supported recommendations to stakeholders.
Create business cases, decision documents, and executive-level presentations to support complex initiatives and obtain approval for system enhancements, projects, and operational changes.
Facilitate patient safety escalations and resolve highly complex application, security, and workflow issues, ensuring system reliability and minimizing operational impact.
Lead implementation and transition activities for new builds, upgrades, and projects, including coordination of testing, change control processes, end-user communication, and post-deployment support.
Drive continuous improvement initiatives by tracking performance metrics, identifying trends, establishing workgroups, and implementing process improvements that enhance operational efficiency and customer satisfaction.
Support organizational and industry leadership efforts by participating in governance activities, developing training and project materials, contributing to department-wide initiatives, and representing UHS at professional forums, conferences, and user groups when appropriate.
Position Qualifications
Minimum Required:
High School Diploma or equivalent
Three (3) years of clinical, Healthcare operations, revenue cycle, information technology or healthcare information technology experience.
Epic Experience required.
Epic Positions: Current Epic certification
Preferred:
Bachelor's Degree in a related field (information technology or clinical/healthcare fields)
Epic Positions: Certification in one or more Epic applications.
Project Management Institute (PMI) Certification or equivalent certification.
Current MyChart Certification
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Why You’ll Love Working at UHS
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.