Head of Commercial/Business Banking Sales, Lending & Credit Technology
Overview
Overview
M&T Bank is at a pivotal moment of growth and transformation, and we’re seeking a senior technology leader to help shape the future of our Commercial Technology organization. We offer the best of both worlds: the agility and entrepreneurial spirit of a mid-sized institution, combined with the scale, stability, and sophistication of a top-tier financial institution. With a strong capital foundation and an expanding national footprint, we are well positioned for continued innovation and growth.
Reporting to the CIO of Commercial Technology, this role will lead the engineering strategy and execution for Commercial and Business Banking Sales, Lending, and Credit Technology including a team size of ~ 90 (mix of FTE and contractors. This executive will play a critical leadership role in delivering modern, scalable, and client-centric technology solutions that enable revenue growth, strengthen credit and lending capabilities, and enhance banker, customer, and operational experiences across key Commercial and Business Banking platforms.
Relocation to Buffalo, NY is required, as this is a hybrid role.
Primary Responsibilities
Lead Domain Technology Strategy & Execution
Define and execute the technology roadmap for Commercial and Business Banking Sales, Lending, and Credit platforms, ensuring alignment with enterprise architecture, business strategy, risk requirements, and client experience objectives.
Drive delivery across a portfolio of high-impact initiatives, including:
Commercial and Business Banking sales enablement platforms
Lending origination, underwriting, and decisioning
Credit platforms and workflow solutions supporting policy, adjudication, and portfolio management
Banker-facing and client-facing digital capabilities supporting lending and relationship management
Workflow, onboarding, servicing, and operational efficiency tools
Data and integration capabilities that support growth, decision-making, and risk management within Commercial and Business Banking
Engineering & Solution Leadership
Lead multiple engineering teams responsible for building, integrating, modernizing, and supporting critical Commercial and Business Banking platforms.
Develop scalable, secure, resilient, and high-performing technology solutions
Establish engineering best practices across SDLC, DevOps, automation, and platform reliability
Ensure strong architectural alignment across platforms, systems, and lines of business
Provide strategic and hands-on technical direction to engineering leaders and teams
Drive simplification, standardization, and modernization across the application portfolio
Business & Cross-Line Collaboration
Act as a trusted advisor and strategic technology partner to business stakeholders across:
Commercial Banking
Business Banking
Sales, Lending and Credit organizations
Risk and Operations partners
Tech, Data & Cybersecurity
Provide strategic input to help shape product roadmaps, prioritize investments, improve operating efficiency, and deliver differentiated customer and banker experiences.
Drive Innovation & Modernization
Champion transformation initiatives across Sales, Lending, and Credit ecosystems by:
Replacing or upgrading legacy platforms with modern, cloud-enabled technologies
Improving workflow automation, straight-through processing, and digital capabilities
Introducing emerging technologies to enhance customer experience, colleague productivity, and operational efficiency
Driving continuous improvement across platforms, processes, and delivery models
Adopting AI-enabled delivery practices in line with bank policy, governance, and standards
Operational Excellence & Delivery
Ensure strong execution across all technology initiatives within the domain and across the enterprise migration portfolio.
Oversee delivery timelines, budgets, priorities, and resource allocation
Maintain high standards of system performance, reliability, scalability, and supportability
Track and report on key performance indicators, outcomes, and delivery health
Partner with the CIO and senior leadership on strategic planning, execution, and prioritization
Ensure effective incident management, resiliency planning, and service continuity
Vendor & Product Management
Manage strategic vendor relationships and product ecosystems supporting sales, lending, and credit capabilities.
Evaluate and implement third-party solutions where appropriate
Optimize vendor performance, value realization, and cost efficiency
Ensure vendor-supported products align with long-term business and technology strategy
Manage product lifecycle considerations, including upgrades, integrations, and decommissioning
Risk, Compliance & Governance
Maintain strong governance and controls across all supported platforms and transformation initiatives.
Ensure compliance with regulatory requirements, internal risk frameworks, and technology standards
Proactively identify and mitigate operational, technology, and delivery risks
Partner with Risk, Audit, Compliance, and Information Security teams to ensure adherence to standards and readiness for review
Ensure controls are embedded into technology solutions, delivery practices, and platform operations
People Leadership & Culture
Lead and develop a team of engineering leaders and technologists while fostering strong collaboration across peer leadership teams.
Build and sustain a culture of innovation, accountability, collaboration, and inclusion
Lead, coach, and develop high-performing teams and leaders
Attract, retain, and grow diverse technology talent
Provide mentorship and career development opportunities across the organization
Influence beyond direct reporting lines to drive enterprise outcomes across a matrixed environment
Education and Experience Required
Combined minimum of 15 years of higher education and/or work experience, including:
Minimum 4 years of engineering and/or architecture experience
Minimum 11 years of large technology management and/or program leadership experience, including people leadership
Minimum 5+ years of managerial experience leading technical teams and senior technology leaderswant
Deep understanding of Commercial and/or Business Banking technology, particularly in sales, lending, credit, origination, underwriting, decisioning, servicing, and workflow platforms
Proven experience delivering complex, multi-system technology initiatives across multiple business and technology stakeholders
Strong knowledge of system development life cycle (SDLC), architecture, integration patterns, and enterprise delivery practices
Demonstrated success leading multiple teams across different business domains and influencing in a matrixed environment
Experience leading large-scale modernization or infrastructure transformation initiatives
Strong ability to influence executive stakeholders across business and technology functions
Experience delivering solutions using Agile methodologies
Education and Experience Preferred
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
Strong experience in financial services, particularly Commercial Banking, Business Banking, Lending, or Credit
Experience supporting multiple lines of business and enterprise-wide technology initiatives
Strong understanding of modern engineering practices, including cloud, APIs, microservices, DevOps, and platform modernization
Experience leading or supporting data center migration, hosting transformation, or large-scale infrastructure modernization initiatives
Ability to translate business strategy into technology execution and measurable outcomes
Experience delivering solutions using the Scaled Agile Framework
Exceptional problem-solving, communication, and executive presentation skills
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $201,200.00 - $335,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.