AVP, ServiceNow Integrated Risk Management Leader
Overview
Job Description:
Company Overview:
Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.
Organizational Overview:
Our ServiceNow Integrated Risk Management (IRM) team enables and supports the transformation journey to mature Enterprise Service Management through the adoption of Policy & Compliance and Enterprise Risk Management capabilities. We are focused on building scalable, business-aligned risk and compliance solutions that enhance governance, strengthen control effectiveness, and enable operational excellence in support of Enterprise Cloud Migration and AI adoption.
Role Summary/Purpose:
The AVP, ServiceNow Integrated Risk Management Leader has the technical, development and architectural accountability of Integrated Risk Management (IRM) within Synchrony’s ServiceNow platform. The leader will guide the Integrated Risk Management ServiceNow implementation and ongoing enhancements. This role will focus on IRM and, as bandwidth allows, will expand to additional ServiceNow modules (ITSM, ITAM, ITOM). The candidate will work with a team of employees and contractors responsible for executing the technology development road map and driving continual service improvements. The candidate will report into the VP, Service Assets & Configuration Management Leader (SACM). This position requires an individual that demonstrates leadership, business strategy, decision-making, and management skills. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.
Key Responsibilities:
Act as the Technology Product Owner for the ServiceNow Integrated Risk Management solution suite
Provide subject matter expertise in IRM and other ServiceNow functionality
Lead ServiceNow IRM implementation & oversee architectural design
Facilitate project introduction, working sessions & status meetings, while creating and managing project timeline
Document and maintain functional business requirements, process flows and business use cases
Lead discussions and workshops to create a risk-aware culture through proper technology enablement of risk-related processes
Configure and implement IRM related business processes into ServiceNow including Policy and Compliance Management, Audit, Advanced Risk and other Risk Management processes
Collaborate with the engagement team to coordinate, plan and deliver ServiceNow IRM
Enable and automate risk management processes (i.e., risk assessments, risk mitigation strategies, and risk register, etc.)
Design and develop enhancements and help fix issues or defects which arise in the production environment
Leverage the IRM suite to its full value
Design / Develop additional ServiceNow Modules (ITSM, ITAM, ITOM) with a concentration on Configuration Management
Design and architect solutions to automated processes
Provide final quality assurance reviews of all deliverables
Design and deliver end user training
Identify system or process deficiencies and recommend solutions for continual service improvements
Produce accurate reporting for senior management; Take action to correct data or process ensuring Risk Metrics remain in control
Participate in inquiries, exams and surveillance verifying the processes, controls, and data quality
Remain current on new developments in GRC technology implementation services capabilities and industry knowledge
Agile:
Participate in all aspects of the ServiceNow program and solution delivery utilizing SCRUM (Agile)
Participate in Agile ceremonies including Scrum of Scrums, Backlog grooming, and Daily Stand Ups
Write Agile stories (in Jira) providing requirements to the development team for coding; keep Agile stories up to date daily
Code / develop solutions or give guidance to the developer
Participate in Functional and User Acceptance Testing; coordinate testing of stakeholders and cross-process impacting teams
Research ServiceNow solutions to benefit the ServiceNow implementation; stay current on new releases and available functionality of ServiceNow
Participate in system upgrades
Required Skills/ Knowledge:
Bachelor's degree with a minimum of 6 years working with Service Management tools in a technical capacity, or in lieu of a degree minimum of 8 years working with Service Management tools in a technical capacity
Minimum of 6 years hands on experience working with ServiceNow Configuration Management
Certified ServiceNow System Administrator and Certified Application Developer with minimum 1 year of experience
Hands-on experience implementing ServiceNow IRM and use cases including Policy and Compliance, Vulnerability Management, Audit, Risk and Vendor Risk Management
Experience in the design, configuration, and implementation of ServiceNow IRM solutions
Strong understanding of compliance and risk management processes
Experience working with ServiceNow Zurich, Yokohama, Xanadu, Australia version
Experience working in Agile / Iterative development
ITIL V3 / V4 Foundations certification required
CIS: Risk and Compliance
Desired Skills/ Knowledge:
Thought leader who will act without being directed
An understanding of and implementation experience with a variety of GRC tools
Professional certifications such as Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), Certified PRINCE2 Practitioner, PMP-certified or SAP functional certifications
Experience with other GRC technology solutions (such as Archer, MetricStream etc.) will be an added advantage
Strong focus on process, quality and execution
Strong project and process management skills, with the ability to work with multiple vendors, projects, and a wide range of tasks simultaneously
Experience working the development life cycle including requirements gathering, development, training, UAT, pilot, launch and support transition
Experience collaborating effectively with the technical support team and process leaders to develop solutions
Strong analytical and problem-solving skills
Experience within the financial services, credit card or insurance industries
Experience working with geographically distributed teams
Excellent English, communication, interpersonal and collaboration skills
Eligibility Criteria:
Bachelor's degree with a minimum of 6 years working with Service Management tools in a technical capacity, or in lieu of a degree minimum of 8 years working with Service Management tools in a technical capacity
Work Timings:
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between Hours of engagement 2:00 PM IST to 11:00 PM IST (Flexible/ preferably 4:30 PM IST to 1:30 AM IST). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs). This role requires you to be at the Hyderabad location.
For Internal Applicants:
• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be on any corrective action plan (First Formal/Final Formal, LPP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.