Sr System Engineer

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Senior System Engineer supports the Digital Workplace Team by Leading the design, implementation, and governance of Microsoft 365 security, compliance, and information protection solutions. They’ll serve as the technical Lead for data protection, information governance, insider risk management, and regulatory compliance initiatives, ensuring sensitive data is protected while enabling Employee productivity and collaboration. They’ll guide Team Members, partner with business and Technology Stakeholders, and oversee security controls across Microsoft 365, Copilot, Purview, and other cloud-based services to align with enterprise standards and risk management objectives. The Senior System Engineer leverages strong technical expertise, Leadership, and problem‑solving skills to deliver secure, scalable solutions that reduce organizational risk and support Southwest’s digital workplace strategy.

Additional Details

This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire New York, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, West Virginia, and Wyoming, and Puerto Rico.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles

Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements

Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes

Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity

Create the platform strategy and road map in collaboration with Enterprise Architecture

Maintain awareness of technology trends in area of responsibility and makes appropriate recommendations

Meet commitments and deliverables as related to leading projects and or project oversight

Develop and execute against solution strategies and business plans that support business expansion

Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations

Promotes adherence to integrated test strategy requirements and quality standards using test driven development principles

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to analyze and resolve problems of high complexity

Expert knowledge of hardware components, systems, software, and networking technologies

Ability to complete and train others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas

Skilled in expert partnering, negotiation, and communication in working with Business Customers and Technology support

Expert knowledge of systems development methodologies, practices, concepts, and technologies

Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary

Ability to mentor and lead Engineers

Ability to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences

Skilled in excellent project management and analytical/creative problem-solving

Skilled in excellent written, oral and interpersonal communication

Education

Required: High School Diploma or GED

Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience

Experience

Required: Advanced-level experience, seasoned and specialized knowledge in system engineering

Preferred: Intermediate to advanced-level experience with Microsoft 365 platform

Preferred: Intermediate to advance-level experience with Microsoft Purview

Preferred: Knowledge of Microsoft Azure cloud technologies and Microsoft Entra ID for identity and access management

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from limited space work station/desk/office area for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Pay & Benefits

Competitive market salary from $138,800.00 - $154,200.00 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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